FAQs

Frequently Asked Questions (FAQs)

Welcome to the Perlity FAQ page. Here you can find answers to common questions about our products, orders, and policies.

1. What payment methods do you accept?

We currently only accept PayPal for all purchases. You can pay using your PayPal balance, linked bank account, or credit/debit cards via PayPal.
For more details, see our Payment Policy.

2. How long does shipping take?

Orders are processed within 1–3 business days.
Estimated delivery time is 7–18 business days, depending on your location.
For more details, see our Shipping Policy.

3. Can I return or exchange an item?

Yes! We accept returns within 30 days of delivery.
Items must be unused, unworn, and in original packaging. Some items like final sale or personalized products are non-returnable.
See our Refund Policy for full details.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information.
If you have not received a tracking email, please contact support@perlity.shop.

5. What if my order is delayed or lost?

Shipping times may vary due to customs, holidays, or peak seasons.
If your order does not arrive within the estimated delivery window, contact us at support@perlity.shop, and we will assist you promptly.

6. Can I change or cancel my order?

Orders can only be changed or canceled before they are processed and shipped.
Please email support@perlity.shop as soon as possible if you need to modify your order.

7. How can I contact customer support?

For any questions regarding products, orders, shipping, or returns, email us at:
support@perlity.shop
We typically respond within 24–48 business hours.

8. Do you ship internationally?

Yes! We ship worldwide. Shipping fees and delivery times depend on your location.
Please refer to our Shipping Policy for details.

9. Are my payments secure?

Absolutely. All payments are processed securely via PayPal, and we do not store your payment information on our website.
See our Payment Policy for details.

10. How do I care for my Perlity clothing?

For best results, follow the care instructions on the product label. Generally:

  • Wash similar colors together

  • Use cold or gentle wash

  • Avoid bleach

  • Tumble dry low or hang dry

We hope this FAQ helps! For any other questions, please contact us at support@perlity.shop.